Refund Policy
1. Eligibility for Refunds
We have a 30-day hassle-free money-back guarantee. That means you can request for a refund:
- If you are dissatisfied with the design.
- If the product you received is damaged or does not meet acceptable quality standards.
2. Time Frame for Refunds
To be eligible for a refund, please report your issue within 30 days of receiving your product. Requests made beyond this period may not be eligible for a refund.
3. Process for Requesting Refunds
Requesting a refund is easy:
- Contact our customer support team at support@paintapaw.com.
- Provide your order details and a brief explanation of the issue.
- Include any relevant photos or documentation for damaged or poor-quality items.
Note: We cover all return shipping fees.
4. Handling of Refund Requests
Upon receiving your refund request, we will:
- Inspect the returned product (if applicable).
- Process your refund request immediately.
- Notify you once your refund has been processed.
Please note that it may take 7-10 business days for the money to show up in your account.
5. Refund Methods
Refunds will be processed using the following methods:
- Store credit for your next purchase.
- Replacement of the product (subject to availability).
- A refund to your original payment method.
You get to choose the method you prefer!
6. Limitations of Exceptions
Please note that our refund policy does not cover:
- Custom orders specifically tailored to your preferences.
- Digital products that have been downloaded or used.
For any questions or assistance regarding our refund policy, please contact us at support@paintapaw.com.
We value your business and are committed to your satisfaction. Our goal is to make your experience with PaintaPaw enjoyable and fulfilling. Thank you for choosing us!
